Shipping policy
Shipping Policy
Processing Time
All items are made to order, unless it is listed as a consultation or digital download. Standard processing time is 5–10 business days (excluding weekends and holidays).
Processing time may vary based on order volume, customization complexity, or peak seasons.
Shipping Method
All standard orders are shipped via UPS 2-Day Priority Shipping.
This means once your order has been completed and shipped, it will arrive within 2 business days.
Please note: Shipping time does not include processing time.
Rush Orders
Need your order sooner? Rush services are available for an additional fee.
Rush orders include:
• Expedited production time
• Optional overnight or expedited shipping upgrades
Rush availability is limited and must be approved before placing your order.
To request a rush order, please contact us prior to purchase.
Shipping Rates
Shipping costs are calculated at checkout based on:
• Package size and weight
• Delivery location
• Selected shipping speed (if upgraded)
Order Tracking
Once your order has shipped, you will receive a confirmation email with a UPS tracking number so you can monitor your delivery in real time.
Delays & Carrier Responsibility
While we ensure your order is shipped on time, The Perfect Aesthetic Design Co. is not responsible for shipping delays caused by UPS, weather conditions, or unforeseen carrier issues.
Incorrect Addresses
Please ensure your shipping address is correct at checkout.
The Perfect Aesthetic Design Co. is not responsible for:
• Packages shipped to incorrect addresses provided by the customer
• Lost or delayed packages due to address errors
If a package is returned, additional shipping fees will apply to reship your order.
If your package is lost or arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos (if damaged) and order details
We will assist you in filing a claim with UPS and work toward a resolution.